Refund policy
Refund & Returns Policy
At Bud Bungalow, every item is made to order just for you. Because of this, we do not accept general returns or exchanges. However, if something isn’t right, we’ll make it right.
✅ Eligible for Replacement or Refund
We will gladly replace or refund an item if:
- The item arrives damaged
- There is a printing or manufacturing error
- You received the wrong item
To report an issue:
Contact us within 7 days of delivery and include:
- your order number
- a description of the issue
- clear photos showing the problem
Once verified, we will:
✔ send a replacement at no cost, or
✔ issue a refund to your original payment method
❌ Not Eligible for Returns or Refunds
Because items are made to order, we cannot accept returns due to:
- ordering the wrong size
- change of mind
- buyer’s remorse
- incorrect address provided at checkout
- minor color variations (screen vs. print differences)
📏 Sizing Responsibility
Please review size charts carefully before ordering.
If you’re between sizes, we recommend sizing up.
📦 Lost or Stolen Packages
If tracking shows delivered but you did not receive your order:
- Check with neighbors or household members
- Contact your local carrier
- If still missing, contact us and we will assist you
We cannot guarantee replacements for packages marked delivered, but we will do our best to help.
🚫 Order Changes & Cancellations
Orders begin processing quickly.
- Changes or cancellations must be requested within 12 hours of placing the order.
- After production begins, changes cannot be made.
💳 Refund Processing
Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank.
Questions?
If something isn’t right, contact us at:
budbungalow@gmail.com
We’re here to help.